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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Felix

January 7, 2025

5  out of  5
rating by Joseph Felix
"Brandon Hemphill was incredible and met all my insurance needs! Was easy to work with and respected my time."
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Tina Targonski

December 30, 2024

5  out of  5
rating by Tina Targonski
"I became a State Farm customer, based on my experience as a police officer years ago. State Farm always seemed to be the easiest to work with, and the quickest to help their customers after an accident. I just had my first claim with this agency, and I am beyond thrilled with the treatment I've received and am so happy I chose to be insured with SF. Especially this team. Justin and Michelle at this agency have been so wonderful to help me through the process. Michelle especially, she is ON THE BALL with her responses. Every time I send her an email, I get a response FAST. I've never experienced such attention from any business, not just with insurance. They are truly a great team to have on your side. You know...just like a good neighbor :-)"
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Eli Wilson

December 28, 2024

5  out of  5
rating by Eli Wilson
"Parker Fair has been an excellent agent throughout. He has been very responsive and easy to work with. I have been extremely pleased with this office and I would recommend them to anyone!"
We responded:
"Thank You Eli! Parker takes time to pay attention to our customers and help them build the right package that fits their needs! Glad to have you on our team!"
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Courtenay Smith

December 27, 2024

5  out of  5
rating by Courtenay Smith
"I have been a customer of Josh's since Day 1 of him becoming his own agency. Back then, he only had 1 physical location (Farragut) and now he has 3! WOW! Congratulations Josh! What I enjoy the most about this team and State Farm, is that they are ALWAYS personable, professional, very kind, NOT demeaning in answering your questions, and even if they don't know on the spot, will follow up very soon with the answer! 10 out of 10 customer service for Josh and ALL on his team! Thank you for that and I highly recommend you give them a call today and see how they can help you out!"
We responded:
"Great to hear from you Courtenay and Thanks greatly for your support and kind words! We love having you and making sure you’re taking care of! Happy New Year!"
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amy christopher

December 22, 2024

5  out of  5
rating by amy christopher
"I believe I started my Home Ins with State Farm at least 10 years ago. Josh was my agent and I ended up getting most of my insurance coverage from State Farm he is not pushy and I had a good idea of what I was committing to. Now yrs later he has his own agency and wonderful people that work there. I left State Farm a couple of months ago. After much searching I got a new place for insurance.There was nothing really wrong with this but I started missing the secure feeling I had with Josh's group.I was embarrassed but with the help of this precious woman Teresa who works in the office.. I got to go back and It feels good to back !"
We responded:
"Thank you so much for your thoughtful review Amy! We’re thrilled to hear that you’ve had such a positive experience with Josh and the team over the years. It’s wonderful to know that Teresa was able to help you feel welcomed back. We strive to provide a supportive and secure environment for all our clients, and it’s great to see that reflected in your experience. If you need anything at all or have any questions, please don’t hesitate to reach out. Welcome back to the family!"
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Ashley Simpson

December 20, 2024

5  out of  5
rating by Ashley Simpson
"Josh Hemphill always goes above and beyond to help me. He’s so kind and explains everything for me to understand."
We responded:
"Thank you for your kind words Ashley! We're so glad to hear that Josh has been able to provide you with exceptional service and support. His dedication to helping clients understand their options is truly a hallmark of our team. If you ever have any more questions or need assistance, please don't hesitate to reach out. We appreciate your trust in us!"
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nicole baro

December 17, 2024

5  out of  5
rating by nicole baro
"Brandon is awesome he always goes over everything in detail! This whole crew is awesome !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Brandon and the team have made such a positive impression on you. We strive to provide detailed and exceptional service, and it's great to know we're hitting the mark. We appreciate your support and look forward to serving you again!"
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Lyn Su Anderson

December 11, 2024

5  out of  5
rating by Lyn Su Anderson
"Bradley and Kaleb went the extra mile to make sure my coverage was exactly what I wanted and needed. When working with me and my 1001 questions, to say that they are patient is an understatement. 10/10"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Bradley and Kaleb took the time to address all your questions and ensure you had the coverage you needed. Our team prides itself on providing exceptional service, and it's wonderful to know that their patience and dedication made a difference for you. We appreciate your recommendation and look forward to helping you again in the future!"
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Deb Wos

December 9, 2024

5  out of  5
rating by Deb Wos
"Kaleb and the whole State Farm Team are always helpful and answer all my questions. Very professional and make sure all my coverage is correct for my family. Charles and Debbie Wos"
We responded:
"Thank you for your wonderful review! We're delighted to hear that Kaleb and the State Farm team have been so helpful and professional in addressing your questions and ensuring your family's coverage is just right. Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need anything else, don’t hesitate to reach out!"
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Hope-Brad Boyd

December 9, 2024

5  out of  5
rating by Hope-Brad Boyd
"Josh & Team THANK YOU! Especially, Kaleb! He is the best! He consistently ensures that all of our insurance needs are met!"
We responded:
"Kaleb is great at helping out and make sure you understand what coverages you are getting! We are so glad he was able to help you! Thanks for the feedback Hope!"
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Melanie Mosier

November 27, 2024

5  out of  5
rating by Melanie Mosier
"Answers all my questions"
We responded:
"Thank you for your feedback! We're glad to hear that your questions are being answered. Providing clear and helpful information is our priority, so if you have any more questions or need assistance in the future, feel free to reach out anytime!"
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Michelle Baker

November 23, 2024

5  out of  5
rating by Michelle Baker
"Kaleb was extremely helpful in assisting my entire family with our insurance needs. We were able to save money across the board and with better coverage."
We responded:
"Thank you for your wonderful review! We're so glad to hear that Kaleb was able to assist your family with your insurance needs and help you save money while improving your coverage. Providing valuable solutions is our goal, and we appreciate your trust in us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kristy Ford

November 22, 2024

5  out of  5
rating by Kristy Ford
"Exceptional Customer Service Parker took the time to explain my coverage options in detail, ensuring I understood everything before making a decision. Whenever I have questions or need assistance, Parker is always friendly and knowledgeable. This personal touch makes a significant difference, especially when dealing with something as important as insurance."
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Parker provided you with exceptional customer service and took the time to explain your coverage options in detail. Ensuring you feel informed and supported is our priority, and it’s great to know that Parker's friendly and knowledgeable approach made a positive impact on your experience. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We're here to help!"
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Carter Lynch

November 21, 2024

5  out of  5
rating by Carter Lynch
"Professional, knowledgeable, and very quick to respond."
We responded:
"Thank you for your positive feedback! We're glad to hear that you found our team professional, knowledgeable, and responsive. Providing timely and helpful service is important to us. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!"
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Leslie Anderson

November 11, 2024

5  out of  5
rating by Leslie Anderson
"I really thank you guys for helping going back for the insurance this has really helped me out alot and I know you guys are going to take good care of me ."
We responded:
"Thank you for your kind words! We're glad we could help with your insurance needs. Your satisfaction is our priority, and we're here for you anytime!"
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Jackie Corpening

November 8, 2024

5  out of  5
rating by Jackie Corpening
"Brandon was very professional, polite and was able to save me about $400 on my premium. Thanks Brandon"
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Brandon was able to help you save on your premium while providing professional and polite service. Saving you money is always a win! We appreciate your feedback and look forward to assisting you with any future insurance needs. If you have any questions, feel free to reach out. Thanks again!"
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Michael Friedman

October 28, 2024

5  out of  5
rating by Michael Friedman
"Parker with Statefarm was a tremendous help. I moved from FL to TN, and he was there to help me along the process of ensuring my vehicles. Answered all the questions I had... 10/10!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Parker was able to assist you during your move from Florida to Tennessee. It's great to know that he was there to answer all your questions and make the process smoother for you. We appreciate your kind words and the perfect rating! If you need any further assistance or have more questions in the future, don’t hesitate to reach out. Safe travels in your new home!"
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Tracie Barnes

October 27, 2024

5  out of  5
rating by Tracie Barnes
"Very nice people."
We responded:
"Thank you so much for the kind words, Tracie! We appreciate you so much!"
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D R

October 25, 2024

5  out of  5
rating by D R
"Parker at Josh Hemphill's State Farm location was extremely helpful setting up home and auto insurance. I highly recommend working with them especially if you need bundled policies."
We responded:
"Thank you for your fantastic review! We’re so glad to hear that Parker was able to assist you with setting up your home and auto insurance. Bundling policies can really make a difference, and it’s great to know you found our service helpful. We appreciate your recommendation and look forward to helping you with any future insurance needs. If you have any questions, don’t hesitate to reach out!"
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B R

October 24, 2024

5  out of  5
rating by B R
"I just met with Jacob Willeman at the Oak Ridge office. He was by far the best agent I have talked to. Very personable and knowledgeable of all my insurance needs…..and what a great guy he was too! The receptionist was extremely nice and helpful also. Glad they are in Oak Ridge! Bridgett Robards"
We responded:
"Thank you for taking the time to share your experience! We're thrilled to hear that Jacob Willeman provided you with such exceptional service at our Oak Ridge office. His personable approach and knowledge of insurance really make a difference, and we’re glad you felt that during your visit. We also appreciate your kind words about our receptionist! Thank you for choosing us, and we look forward to serving you in the future! If you have any questions or need assistance, feel free to reach out."
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Diana Torres

October 22, 2024

5  out of  5
rating by Diana Torres
"Parker was so professional , knowledgeable and polite. He listened to everything I said and help me to clarify my concerns and question.It was a pleasure to talk to him I will recommend him to my fiends."
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience with Parker. He truly values listening to his clients and addressing their concerns, and it's great to know that he made a lasting impression on you. We appreciate your recommendation and look forward to assisting you and your friends in the future! If you have any more questions or need further assistance, don’t hesitate to reach out."
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sonia lay

October 19, 2024

4  out of  5
rating by sonia lay
"Brandon Hemphill was my agent that helped me today. He set me up with automobile and home owners insurance for some very good rates. I left State Farm after being with them for 30 plus years and I’m glad to be back. I feel much more secure with State Farm."
We responded:
"Brandon always goes above and beyond when it comes to helping our customers! He is a great asset here at JHSF and we are so glad he was able to help you! Thanks for the positive feedback!"
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Justin Howe

October 11, 2024

5  out of  5
rating by Justin Howe
"I've been buying insurance for 30 years now and by far, Abi from State Farm, is the best agent I've ever worked with on auto and home. Super rates, great coverage, outstanding customer relations!"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Abi has provided you with such exceptional service over the years. It's our goal to offer the best rates and coverage, and we're glad to know that Abi's efforts in customer relations have made a positive impact on your experience. We truly appreciate your trust and loyalty, and we’re here for all your insurance needs! If you have any questions or need assistance, don’t hesitate to reach out."
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Mackenzie Schoettler

October 9, 2024

5  out of  5
rating by Mackenzie Schoettler
"Bradley at State Farm helped my husband and I reach our insurance goals and was very responsive and efficient. We highly recommend everyone in this office, especially Bradley!"
We responded:
"Thank you for taking the time to leave such a positive review about your experience with Bradley! We're thrilled to hear that he was able to help you and your husband achieve your insurance goals. We'll be sure to pass along your kind words to Bradley and the rest of the team at our office. Your recommendation means a lot to us, and we look forward to continuing to provide excellent service to you and others in the future. If you have any further questions or need assistance, please don't hesitate to reach out Mackenzie!"
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Kaye Robinson

September 30, 2024

5  out of  5
rating by Kaye Robinson
"Very precise and courteous."
We responded:
"Thank you Kaye! We appreciate the positive feedback and look forward to working with you!"