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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott D. Fleming

February 6, 2026

5  out of  5
rating by Scott D. Fleming
"My insurance policies were all recently switched to Josh Hemphill's agency, from another SF agent. I met with Bradley James in the Farragut office, who answered all my questions and reviewed my policies with helpful suggestions. I have not received this level of stellar customer service in my MANY years with State Farm. Bradley is proactive in informing me of changes and always prompt to respond to an email or phone call. I highly recommend Josh Hemphill agency for your insurance needs!"
We responded:
"Thanks for your kind words Scott! Bradley does an incredible job assisting our customers and providing the highest level of service! I truly appreciate you choosing us when it comes to your insurance and financial service needs."
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Michael Houser

February 5, 2026

5  out of  5
rating by Michael Houser
"Brandon is def a 5 start agent.. He cares about his amazing customers.. His kindness is why I’m with yall and not them other want a bees."
We responded:
"Thank you Michael! Brandon does an incredible job highlighting benefits for our customers and maximizing savings! I appreciate your support!"
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Kathy OK

February 4, 2026

5  out of  5
rating by Kathy OK
"Wow!! Talk about an awesome agent. Parker helped me from step one through getting my policy activated. He was knowledgeable, professional and great to deal with. He answered all my questions and got us an excellent rate. Thanks for all your effort."
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REDEVIL70

February 4, 2026

5  out of  5
rating by REDEVIL70
"My previous insurance company just continued to raise my auto/home insurance for no reason. I never filed a claim with them in six years. I started looking not only for a better cost, but also a convenient and trusted local business. I found what I required with Josh Hemphill and his State Farm team."
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Justin Cosby

February 3, 2026

5  out of  5
rating by Justin Cosby
"Wonderful customer service!"
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Debbie Chapman

February 3, 2026

5  out of  5
rating by Debbie Chapman
"Abi was so patient with my crazy life. She made sure I had everything I needed when I needed it. This office is on point!"
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Travis Benedict

January 13, 2026

5  out of  5
rating by Travis Benedict
"Josh and his team have been great to do business. They always respond quickly and helpfully. In addition, I saved compared to my prior provider. Highly recommend Josh and his team!"
We responded:
"Thank you for your kind words Travis! We're glad to hear that our team has been responsive, helpful, and able to save you money compared to your prior provider. We appreciate your recommendation and look forward to continuing to assist you!"
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James Fair

January 12, 2026

1  out of  5
rating by James Fair
"The Josh Hemphill Agency is the most unprofessional organization I've ever dealt with in MY LIFE. They haven't answered my phone calls except for one time in the last 5 weeks. I've tried to get in touch with them to get insurance rates on a few new vehicles recently and the phone just rings and rings - no answer or call back.. They have caller ID so they know I'm calling. What if I had an emergency and needed their help? JUST AWFUL"
We responded:
"Hey Jim! I was able to go back and review your account and I see we had a meeting with you in December and spoke again late December. Our office was closed for Christmas Eve through the day after along with New Year’s Eve and New Year’s Day. My office manager tried you on 1/8/26 to connect and again on 1/15/26. We are certainly here to assist and we will try to again today. Thanks for your business. "
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Barbara Burgchardt

January 9, 2026

5  out of  5
rating by Barbara Burgchardt
"Brandon was a great help with my insurance needs. He provided all the answers to my questions. I would recommend him highly. He made it so easy to swap my car insurance. Plus, he saved me quite a bit of money!"
We responded:
"Thank you so much for your kind words, Barbara! We're thrilled to hear that Brandon was able to assist you so effectively and make the process of switching your car insurance easy and affordable. Your recommendation means a lot to us. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out!"
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Ashlee Frye

December 30, 2025

5  out of  5
rating by Ashlee Frye
"Brandon is very helpful. He works with you and gives you detailed information. He also is very dependable. Thanks again Brandon."
We responded:
"Thank you for your kind words Ashlee! We're glad to hear that Brandon was helpful, dependable, and provided you with detailed information. We appreciate your feedback and are here to assist you anytime!"
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David ambriz

December 27, 2025

5  out of  5
rating by David ambriz
"Really chill and knowledgeable people here. Cameron helped me out with saving a few bucks. Highly recommend 👌 Fast forward a few weeks emailed Josh at 10pm for a copy of my insurance and he sent them to me the same night! Great customer service."
We responded:
"Thank you for your great feedback David! We're happy to hear that Cameron was able to help you save some money and that you received prompt, excellent customer service. We appreciate your recommendation and are always here to assist you whenever you need!"
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Brad Young

December 10, 2025

5  out of  5
rating by Brad Young
"Cameron Young with Josh Hemphill State Farm took great care of us. She was very thorough in explaining our needs for our new auto and homeowners policies. She was also very prompt in doing what she said she was going to do, when she said she would do it. We had a great experience with this representative and would recommend her and Josh’s team to anyone."
We responded:
"Thank you for your wonderful feedback, Brad! We're delighted to hear that Cameron provided thorough explanations and prompt service for your auto and homeowners policies. Your recommendation means a lot to us, and we're always here to support you and your insurance needs!"
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Nick Walton

December 8, 2025

1  out of  5
rating by Nick Walton
"Beware of the reviews. I recently received a happy Thanksgiving card and a notice that they were canceling my home insurance on the same day. Dropped ball on escrow the year before. The I dont knows and good luck with that's are free with your policy . Thank goodness there still are some companies that work with you not against you. Will be covered exactly the same for a little less. Shop around you won't regret it. Please dont send form letter reply just care a little more about people. Will make it a point to warn anybody i can about state farm. Especially locally"
We responded:
"Hey Nick! I was able to go back and get a full analysis on this from State Farm and unfortunately the home non-renewal was due to some pending items that State Farm had asked for to be done at the home to prevent a potential loss. Due to those items still pending, the non-renewal was processed. Please know that our agency has no control around that. If you have completed those items, please let us know as we can look to assist."
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Brandy Campbell

December 4, 2025

5  out of  5
rating by Brandy Campbell
"I was contacted by Brandon Hemphill with a quote for home owners and auto. He explained everything very well. Very friendly and answered all question . I highly recommend them!"
We responded:
"Thank you so much, Brandy! We're happy to hear that Brandon provided clear explanations and friendly, helpful service. Your recommendation means a lot to us. If you ever have more questions or need assistance, we're here for you!"
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Antonella Clarke

November 13, 2025

5  out of  5
rating by Antonella Clarke
"Very helpful and patient"
We responded:
"Thank you for your kind words Antonella! We're glad to hear you found our team helpful and patient. We appreciate your feedback and are here whenever you need us!"
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Renata Krumm

November 13, 2025

5  out of  5
rating by Renata Krumm
"Brad helped me today in a very easy but very big way. He helped me save about $2000 by offering me competitive prices for all my insurance needs. I am quite thankful!"
We responded:
"Thank you for sharing your experience Renata! We're thrilled to hear that Brad was able to help you save significantly and provide competitive pricing for your insurance needs. We appreciate your trust and are here to assist anytime!"
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Torri Scarborough

November 12, 2025

5  out of  5
rating by Torri Scarborough
"thank you Josh for all your help I really feel like you guys care and very informative about our auto policy thanks again for everything you were really great"
We responded:
"Thank you so much for your kind words Tom! Josh and the entire team truly appreciate your feedback. We're glad you felt cared for and well-informed about your auto policy. It’s our pleasure to assist you—thanks again for choosing us!"
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Chelsea Tabor

November 8, 2025

5  out of  5
rating by Chelsea Tabor
"Really glad Brandon Hemphill reached out to me today and offered me my previous premium plus some additional extras for the same price I paid years ago, just had a baby 11/4 and he was super thrilled to help us save money."
We responded:
"Congratulations on your new baby, and thank you for sharing your experience Chelsea! We're so happy Brandon Hemphill could help you secure your previous premium with added benefits at the same price. It’s great to know he made the process smooth and helped you save—wishing your growing family all the best!"
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Kathy Lance

November 7, 2025

5  out of  5
rating by Kathy Lance
"You all are down home feeling , you treat customers like family and I love that. You all are amazing."
We responded:
"Thank you so much for your heartfelt feedback Kathy! We’re honored to be treated like family and thrilled that our down-home approach resonates with you. Your kind words mean the world to us—you're amazing too!"
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Carmen Camp

November 6, 2025

5  out of  5
rating by Carmen Camp
"Kaleb explained everything to me and answered all my questions. I was able to get auto, renter's and life policies for such better rates than I was paying 3 other companies!!"
We responded:
"Thank you for sharing your experience Carmen! We're glad Kaleb could clearly explain everything and answer all your questions. It’s fantastic to hear you secured auto, renter’s, and life policies at better rates than with your previous companies. We appreciate your trust and look forward to serving you!"
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Andrea Day

November 2, 2025

1  out of  5
rating by Andrea Day
"This has been the most frustrating insurance office to work with. Rarely will someone call you back, our claim was filed improperly by the office and this resulted in a huge hassle, the insurance price changes constantly and without proper notification, and the staff have been rude. The staff have also given us incorrect information about audits and money owed. Very disappointing."
We responded:
"Hey Andrea, thanks for reaching out as we take customer service satisfaction at the highest level. I was able to review your accounts and would love to offer a meeting to address your concerns, because I do see many contacts that we had from our office. We will be in contact to arrange a meeting by phone or in-person based on your convenance. Thanks!"
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Rachel Aton

November 1, 2025

5  out of  5
rating by Rachel Aton
"This State Farm office is so great to work with. Anyone I’ve spoken to is extremely nice and personable. I live 6 hours away and still use this office just because I love working with them!"
We responded:
"Thank you so much for your kind words Rachel! We're thrilled to hear that our team has made such a positive impression, even from 6 hours away. It means a lot to us that you continue to choose our office, and we look forward to assisting you for many years to come!"
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Summer Lane

October 23, 2025

5  out of  5
rating by Summer Lane
"Karli and Angela were amazing! They helped me pick the best quote for mine and my husband’s vehicles! Thank you all for making this a super simple and easy process!"
We responded:
"Thank you for your wonderful feedback Summer! We're so glad to hear that our team made the process simple and easy for you. Helping you find the best quotes for your vehicles is our top priority, and we appreciate you choosing us!"
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Nick Nguyen

October 15, 2025

5  out of  5
rating by Nick Nguyen
"Brandon was able to help me get quotes and transfer my policy for two cars from a different state. He was extremely patient and easy to work with. Highly recommend!"
We responded:
"Thank you for sharing your experience Nick! We're glad Brandon was able to assist you smoothly with your quotes and policy transfer. Your recommendation means a lot to us!"
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Adam Braden

October 9, 2025

5  out of  5
rating by Adam Braden
"Friendly and helpful. Great price and service!"
We responded:
"Thank you for your positive feedback Adam! We're delighted to hear you found our team friendly and helpful, and that you're happy with our prices and service. We appreciate your support!"