
State Farm® Insurance Agent Josh Hemphill
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
lsuvols2
May 2, 2025
"I had the best customer service experience with this team! They did a great job at making my switch a smooth transition and I am excited to be working with them!"
Tammie Akins
May 2, 2025
"I am so pleased I was given Josh Hemphill’s name to get new quotes on my car and homeowners insurance. I was with another company for over 25 years and never thought about leaving. I was given Josh’s name and information and contacted him just to check for a better rate, and he did not disappoint! I am now saving over $360 a year and may even save more as the year goes. I am very pleased with this savings and if you need insurance he is the one to contact! Thanks for making this process so easy and affordable!"
Chris Farmer
May 1, 2025
"Brad was very helpful during the whole process. Very upfront and transparent about what we were getting in our policy."
Theresa Laudermilk
April 30, 2025
"I spoke with Amy today and she was fabulous! She helped me work through my issue with such kindness, even though I caught her at the end of the day. She is to be commended for her professionalism! Thank you, Amy and thanks to State Farm for hiring great people who are so generous with their help."
Christopher Loyke
April 29, 2025
"Brad is excellent, he managed my request kindly and efficiently."
Samuel Braga
April 28, 2025
"Review for State Farm At first, I was very happy with State Farm. However, my experience drastically changed after I purchased a life insurance policy. Before signing up, I asked many detailed questions to ensure the policy would meet my needs. Unfortunately, after enrolling, the terms and service were not what I was led to believe. Canceling the policy was extremely difficult, and I ended up losing approximately $1,000 with no refund, despite being misled. In addition, I signed up for a paperless auto insurance policy because I have limited time to check physical mail. I made it very clear that I preferred and expected communication and notifications to be sent electronically. Despite this, communication was almost nonexistent. I was later involved in a car accident and, although I had been making partial monthly payments toward my premium (which should have kept some level of coverage active according to typical industry standards), State Farm denied my coverage. I was left to cover car payments, insurance payments, rental costs, and tow truck fees all out of my own pocket, with zero assistance from State Farm. It has now been over three months, and I am still financially and mentally drained dealing with this situation. I have documentation of all communications, payments, and policy agreements, including my request for paperless correspondence, which were not honored. I am posting this review to hold State Farm accountable until this situation is resolved properly. Customers deserve transparency, honesty, and respect — especially when it involves important financial and legal protections like insurance."
"Thanks for reaching out Samuel. I will pass this communication on to State Farm directly for them to add to your file that they have been working with you on. I have verified that State Farm did send you the refund on the life insurance that you decided to cancel after the policy had issued. We are showing a check uncashed. If you can confirm this one was never received, we can have it re-issued from corporate as it comes from them not our local office. I know you worked directly with our claim's department on your claim for the most recent accident and based on notes from corporate that resulted in not being covered due to the policy cancelling for non-payment. I know they shared with you the correspondence sent prior to the cancellation and following through text, email, and mail. My local office takes it a step further in reaching out as we did and shared with you prior to the cancellation. We are available and willing to connect you to our claim's department if you need anything further or have anything further to add. I can say with my history being with State Farm since 2007, that we will do everything in our power to pay a claim if we can validate that the coverage was there. "
Sharon Curtiss
April 26, 2025
"Parker Fair is a great guy, he was very helpful in assisting me make the changes for the best decisions for my insurance needs. He was very patient listening to a senior citizen and assured me that I would be well taken care of by any of there 14 persons team. I feel very confident to be with State Farm. Sharon"
"Thank you so much for your kind words Sharon! We're thrilled to hear that Parker Fair provided you with such attentive and helpful service. It's our goal to ensure that all our clients feel confident and well taken care of, and it sounds like Parker truly embodied that. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here for you!"
Ariel McHenry
April 24, 2025
"Abi was a huge help to us. She reached out to me with a rate decrease that saved us big $$ on our Auto insurance. We really appreciate her help and what State Farm was able to offer us."
"Thank you for taking the time to share your experience Ariel! We're so glad to hear that Abi was able to help you find a rate decrease on your auto insurance. Saving you money is always a priority for us! If you have any other questions or need further assistance, feel free to reach out. We appreciate your trust in State Farm!"
Kerry McIntosh
April 24, 2025
"Parker was extremely helpful and kept me informed of everything he was quoting so I could make the best decision for my family. They were also over $1,000 cheaper every 6 months than Progressive!"
"Thank you for your fantastic review Kerry! We're delighted to hear that Parker provided you with the information and support you needed to make the best decision for your family. It’s great to know we could save you so much on your insurance! If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!"
Glenda
April 24, 2025
"I had the best experience with Abi Kooima!! She went above and beyond to help me get insurance. I have been looking for months and couldn't find anything that was affordable... She is truly dedicated to making sure her customers are taken care of. Thank you, Abi!! I appreciate all of the emails, text, and calls. Glenda Holbrook"
"Thank you for your glowing review Glenda! We're thrilled to hear that Abi provided you with such exceptional service and was able to help you find an affordable insurance solution. Her dedication to our customers is truly commendable, and we’re glad she was able to go above and beyond for you. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your trust in us!"
Wilton Mills
April 14, 2025
"Very helpful in letting me know about my coverage"
"Thank you for your review Wilton! We're glad to hear that you found our team helpful in understanding your coverage. It's important to us that our clients feel informed and confident in their insurance decisions. If you have any more questions or need further assistance, please feel free to reach out anytime!"
Sarma Chilukuri
April 10, 2025
"He is a good person and I trust for all my insurance needs"
"Thank you so much for the kind words Sarma! We appreciate you!"
Clarence McDonald
April 10, 2025
"Thanks (BRAD) for a easy insurance set up and I hope u win lol..."
"Thank you for the kind words Clarence! Brad is glad to hear that you found the insurance setup easy. If you have any questions or need further assistance, please feel free to reach out. He appreciates the good luck wishes and will gladly take all the support he can get!"
Sandra Kelso
April 7, 2025
"Excellent!"
"Thank you for the five-stars, Sandra! Our office is here for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Todd Howarth
April 7, 2025
"I saved money and received a much better policy. It was fast and easy! Everyone was very friendly. I would recommend this compare my family and friends."
"Thank you for your wonderful review Todd! We're delighted to hear that you saved money and found a better policy with us. Our team strives to make the process fast and enjoyable, and it’s great to know you felt that way. We truly appreciate your recommendation to family and friends. If you need anything else, don’t hesitate to reach out. Thanks again!"
EMALIE NGUYEN
April 1, 2025
"I've had a fantastic experience with state farm. their customer service is top- notch, and they've always been quick to assist with any questions i've had. i feel confident knowing i'm with a company that truly cares about their customers. highly recommend them for anyone looking for a reliable insurance coverage."
"Thank you so much for your amazing review Emalie! We’re thrilled to hear that you’ve had a fantastic experience with us and that our customer service team has been quick and helpful. Your confidence in us means a lot, and we’re committed to providing the best care for our customers. We truly appreciate your recommendation and look forward to continuing to serve you! If you ever have any questions or need assistance, don’t hesitate to reach out."
Norma Green
March 28, 2025
"Great service. I haven't had any problem with submitting a claim. They were on top of it. It was easy getting reimbursement for a tow."
"Thank you for your fantastic review Norma! We're delighted to hear that you had a smooth experience with your claim and that our team was able to assist you promptly. Providing great service and making the claims process easy for our customers is our priority. If you need anything else in the future, please don’t hesitate to reach out!"
Dena Meadows
March 27, 2025
"Very helpful and a caring person I glad I chose state farm and I got great car ins thank you so much Brandon was great"
"Thank you for your wonderful review Dena! We’re thrilled to hear that Brandon provided you with such helpful and caring service. It's great to know that you're happy with your car insurance and that you chose State Farm. If you need anything else or have any questions in the future, don’t hesitate to reach out. We’re here for you!"
Billy Ervin
March 27, 2025
"Fast and really affordable sign up. Best reasonable non-owners insurance plan I found."
"Thank you for your great feedback Billy! We're so glad to hear that you found our sign-up process fast and affordable, and that you’re satisfied with your non-owner insurance plan. Providing value and convenience to our customers is our priority. If you have any questions or need assistance in the future, feel free to reach out. We’re here to help!"
Jodie Hamilton
March 20, 2025
"Excellent Customer Service from Brandon Hemphill @ State Farm Insurance. He was able to get me a better rate than anyone else with better coverage ❣️ Thank You Brandon for helping me with my Auto Insurance😁"
"Thank you for your kind words Jodie! We're thrilled to hear that Brandon Hemphill was able to provide you with a better rate and coverage for your auto insurance. Our team is dedicated to excellent customer service, and it’s great to know Brandon made a positive impact. If you need any further assistance, feel free to reach out!"
Michael Idelchik
March 18, 2025
"Josh was extremely professional and helpful The quote and the follow up were timely and accurate - I as a real pleasure and I am a happy customer!"
"Thank you for your wonderful feedback Michael! We're thrilled to hear that we provided you with professional and helpful service, and that the quote and follow-up met your expectations. Your satisfaction is our priority, and we're so glad to have you as a happy customer! If you need anything else in the future, please don’t hesitate to reach out."
Nan Zhang
March 18, 2025
"Competitive coverages, rate and exceptional customer service. Special thanks to Mr. Parker, always providing detailed information promptly. Thank you so much!!"
"Thank you for your fantastic review Nan! We're thrilled to hear that you found our coverages and rates competitive, and that Parker was able to provide you with exceptional service and detailed information. Your satisfaction is our top priority, and we appreciate your kind words. If you have any more questions or need assistance in the future, please don't hesitate to reach out!"
Afeef Castle
March 18, 2025
"I have been working with Parker for over a year. He has been very quick to respond. He is great to work with!"
"Thank you for your wonderful review Afeef! We're delighted to hear that Parker has been attentive and responsive during your time working together. We truly value your feedback and appreciate your trust in us. If you need anything in the future, don’t hesitate to reach out!"
Anthony Parks
March 18, 2025
"Josh was very friendly and helpful with all my questions and signing up was easy."
"Thank you for your positive feedback Anthony! We’re glad to hear that we were able to assist you with your questions and make the signing-up process easy for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need anything else, feel free to reach out!"
Lee Hayes
March 18, 2025
"Parker made us feel welcome to the area and helped my wife and I bundle our policies to save money. We really appreciate their help and highly recommend them to anyone in the Knoxville area!"
"Thank you so much for your kind words Lee! We're thrilled to hear that Parker was able to help you and your wife feel welcome and find the right policies to save you money. Your recommendation means a lot to us, and we're here to assist anyone in the Knoxville area with their insurance needs. If you ever need further assistance, please don't hesitate to reach out!"