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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nick Walton

Nick Walton

December 8, 2025

1  out of  5
rating by Nick Walton
"Beware of the reviews. I recently received a happy Thanksgiving card and a notice that they were canceling my home insurance on the same day. Dropped ball on escrow the year before. The I dont knows and good luck with that's are free with your policy . Thank goodness there still are some companies that work with you not against you. Will be covered exactly the same for a little less. Shop around you won't regret it. Please dont send form letter reply just care a little more about people. Will make it a point to warn anybody i can about state farm. Especially locally"
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David ambriz

December 8, 2025

5  out of  5
rating by David ambriz
"Really chill and knowledgeable people here. Cameron helped me out with saving a few bucks. Highly recommend 👌"
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Brandy Campbell

December 4, 2025

5  out of  5
rating by Brandy Campbell
"I was contacted by Brandon Hemphill with a quote for home owners and auto. He explained everything very well. Very friendly and answered all question . I highly recommend them!"
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Antonella Andrews

November 13, 2025

5  out of  5
rating by Antonella Andrews
"Very helpful and patient"
We responded:
"Thank you for your kind words Antonella! We're glad to hear you found our team helpful and patient. We appreciate your feedback and are here whenever you need us!"
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Renata Krumm

November 13, 2025

5  out of  5
rating by Renata Krumm
"Brad helped me today in a very easy but very big way. He helped me save about $2000 by offering me competitive prices for all my insurance needs. I am quite thankful!"
We responded:
"Thank you for sharing your experience Renata! We're thrilled to hear that Brad was able to help you save significantly and provide competitive pricing for your insurance needs. We appreciate your trust and are here to assist anytime!"
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Torri Scarborough

November 12, 2025

5  out of  5
rating by Torri Scarborough
"thank you Josh for all your help I really feel like you guys care and very informative about our auto policy thanks again for everything you were really great"
We responded:
"Thank you so much for your kind words Tom! Josh and the entire team truly appreciate your feedback. We're glad you felt cared for and well-informed about your auto policy. It’s our pleasure to assist you—thanks again for choosing us!"
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Chelsea Tabor

November 8, 2025

5  out of  5
rating by Chelsea Tabor
"Really glad Brandon Hemphill reached out to me today and offered me my previous premium plus some additional extras for the same price I paid years ago, just had a baby 11/4 and he was super thrilled to help us save money."
We responded:
"Congratulations on your new baby, and thank you for sharing your experience Chelsea! We're so happy Brandon Hemphill could help you secure your previous premium with added benefits at the same price. It’s great to know he made the process smooth and helped you save—wishing your growing family all the best!"
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Kathy Lance

November 7, 2025

5  out of  5
rating by Kathy Lance
"You all are down home feeling , you treat customers like family and I love that. You all are amazing."
We responded:
"Thank you so much for your heartfelt feedback Kathy! We’re honored to be treated like family and thrilled that our down-home approach resonates with you. Your kind words mean the world to us—you're amazing too!"
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Carmen Camp

November 6, 2025

5  out of  5
rating by Carmen Camp
"Kaleb explained everything to me and answered all my questions. I was able to get auto, renter's and life policies for such better rates than I was paying 3 other companies!!"
We responded:
"Thank you for sharing your experience Carmen! We're glad Kaleb could clearly explain everything and answer all your questions. It’s fantastic to hear you secured auto, renter’s, and life policies at better rates than with your previous companies. We appreciate your trust and look forward to serving you!"
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Andrea Day

November 2, 2025

1  out of  5
rating by Andrea Day
"This has been the most frustrating insurance office to work with. Rarely will someone call you back, our claim was filed improperly by the office and this resulted in a huge hassle, the insurance price changes constantly and without proper notification, and the staff have been rude. The staff have also given us incorrect information about audits and money owed. Very disappointing."
We responded:
"Hey Andrea, thanks for reaching out as we take customer service satisfaction at the highest level. I was able to review your accounts and would love to offer a meeting to address your concerns, because I do see many contacts that we had from our office. We will be in contact to arrange a meeting by phone or in-person based on your convenance. Thanks!"
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Rachel Aton

November 1, 2025

5  out of  5
rating by Rachel Aton
"This State Farm office is so great to work with. Anyone I’ve spoken to is extremely nice and personable. I live 6 hours away and still use this office just because I love working with them!"
We responded:
"Thank you so much for your kind words Rachel! We're thrilled to hear that our team has made such a positive impression, even from 6 hours away. It means a lot to us that you continue to choose our office, and we look forward to assisting you for many years to come!"
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Summer Lane

October 23, 2025

5  out of  5
rating by Summer Lane
"Karli and Angela were amazing! They helped me pick the best quote for mine and my husband’s vehicles! Thank you all for making this a super simple and easy process!"
We responded:
"Thank you for your wonderful feedback Summer! We're so glad to hear that our team made the process simple and easy for you. Helping you find the best quotes for your vehicles is our top priority, and we appreciate you choosing us!"
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Nick Nguyen

October 15, 2025

5  out of  5
rating by Nick Nguyen
"Brandon was able to help me get quotes and transfer my policy for two cars from a different state. He was extremely patient and easy to work with. Highly recommend!"
We responded:
"Thank you for sharing your experience Nick! We're glad Brandon was able to assist you smoothly with your quotes and policy transfer. Your recommendation means a lot to us!"
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Adam Braden

October 9, 2025

5  out of  5
rating by Adam Braden
"Friendly and helpful. Great price and service!"
We responded:
"Thank you for your positive feedback Adam! We're delighted to hear you found our team friendly and helpful, and that you're happy with our prices and service. We appreciate your support!"
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James Holt

October 3, 2025

5  out of  5
rating by James Holt
"I got new Insurance,the agent was Brad he did a out standing job ,I enjoyed working with him thanks again keep up the good work."
We responded:
"Thank you for your wonderful feedback James! We're glad to hear that Brad provided outstanding service and made your insurance experience enjoyable. We appreciate your kind words and will be sure to share them with Brad. Thanks again for choosing us!"
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Robert Patterson

September 26, 2025

5  out of  5
rating by Robert Patterson
"Everyone at this State Farm office were very courteous, knowledgeable. They know their jobs. My agent is Brad Winkle. He went above and beyond to help me with my insurance needs. I highly recommend Brad and State Farm in general. They will treat you right !"
We responded:
"Thank you so much for your kind words and recommendation Robert! We're delighted to hear that Brad and the entire team provided courteous and knowledgeable service, going above and beyond to assist you. We truly appreciate your trust in us and look forward to continuing to serve your insurance needs!"
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Jan

September 25, 2025

5  out of  5
rating by Jan
"Just arrived in TN and needed home owners insurance for our new purchase. I called an independent broker and left 3 messages. No response. Decided to walk in to State Farm and within 20 minutes we were covered. Parker was professional and knowledgeable. Couldn’t be happier. We will bring our car insurance needs shortly."
We responded:
"Thank you for sharing your experience Jan! We're so glad Parker was able to assist you quickly and professionally with your homeowners insurance. Welcome to Tennessee, and we look forward to helping you with your car insurance needs soon!"
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Roger Pile

September 23, 2025

5  out of  5
rating by Roger Pile
"Easy to work with and very responsive."
We responded:
"Thank you for your feedback Roger! We're glad to hear that you found us easy to work with and responsive. We appreciate your support!"
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Sajjad Naseem

September 23, 2025

5  out of  5
rating by Sajjad Naseem
"Brandon was very thorough and answered all my questions. Provided me with the coverage i need for a price that i can afford. Beat insurance quote from All-State and ended up saving me a bundle."
We responded:
"Thank you for your review Sajjad! We're glad to hear that we were thorough in answering your questions and providing you with affordable coverage. If you have any further questions or need assistance, please let us know. Thank you again for choosing us and for your review!"
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Rosa Burgess

September 23, 2025

5  out of  5
rating by Rosa Burgess
"Great!! Nice people"
We responded:
"Thank you for the great review Rosa! We're happy to hear you had a positive experience with our team. We appreciate your support!"
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Paul Tillette

September 4, 2025

5  out of  5
rating by Paul Tillette
"Hands down one of the best agents here in knoxville. Josh and his team are very diligent on following up and answering all your questions. I definitely recommend them if your in search of a new insurance provider, whether car, life or investments"
We responded:
"I appreciate your kind words and acknowledgment of our great team! I appreciate your support and look forward to connecting soon!"
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Diana Davis

September 3, 2025

5  out of  5
rating by Diana Davis
"Abi is so sweet and very helpful!"
We responded:
"Thank you so much for your kind words Diana! We're thrilled to hear that Abi was sweet and helpful. We appreciate your feedback!"
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Scott Myers

August 27, 2025

5  out of  5
rating by Scott Myers
"Fast and friendly service got be the best policy that I could afford thanks Parker"
We responded:
"Thank you for your fantastic review Scott! We're glad Parker was able to provide fast and friendly service and help you find the best policy within your budget. We appreciate your trust and look forward to serving you again!"
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Michael Doughty

August 27, 2025

5  out of  5
rating by Michael Doughty
"I have been with Stare Farm since 1970. I have always heard, your insurance is only as good as your agent. Josh Hemphill has always been very helpful to me. He has some fine folks on his staff."
We responded:
"Thank you Michael for your review! We are so glad we could help you with your insurance needs! We have a great team who take care of our customers whether it comes to home, car, or life insurance, we are here to help!"
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Barbara Hinds

August 26, 2025

5  out of  5
rating by Barbara Hinds
"I am very pleased with State farm"
We responded:
"Thank you Barbara! We appreciate you!"